WhatsApp Commerce Copilot
An agentic AI copilot that answers clothing-brand customers in Urdu and Roman Urdu across WhatsApp and Instagram DMs — with catalog-grounded replies on sizing, delivery, and Cash-on-Delivery confirmation.
Problem: Pakistani clothing brands lose sales to unanswered Instagram and WhatsApp DMs, and to a 30–35% Cash-on-Delivery return rate driven by unconfirmed orders. Before building, our squad validated this on the ground — messaging 16 Pakistani clothing brands as real customers within one hour to quantify the unanswered-DM problem, then interviewing brand owners to shape the product.
Solution: An agentic AI copilot that reads customer questions in Urdu and Roman Urdu across WhatsApp and Instagram DMs and replies instantly with catalog-grounded answers on sizing, delivery, and COD confirmation — with a one-tap handoff to a human and live stock management from a React dashboard.
Context: Built in a 4-person squad during Comebck Pakistan Cohort 1 — an 8-week, YC-style accelerator and the first Pakistani product accelerator. Selected as a Top 5 project of the cohort.
Technology: Agentic AI and LLM integration, React dashboard, Python/FastAPI backend, LangChain, Redis, and Docker for a fully containerised stack.